The Corporate Drain by Yoel Yohan

Author:Yoel Yohan
Language: eng
Format: epub
Published: 2018-08-22T16:00:00+00:00

Make it your policy: no lifers. Let people who are just killing time do it on their own time.

CHAPTER 12

Training

On my first day on the job, back in 1969, my supervisor looked at me and said, “You don’t look very strong. You will probably last a week.” Then he showed me a forty-foot trailer with two thousand packages in it and gave me my instructions:

“Unload.”

That was my training.

UPS and many other companies have come a long way from this extremely basic approach to training—the kind known as “sink or swim.” But I wonder how many of you today can still relate to this utterly nonmotivational type of training?

Companies often cut costs when it comes to training. The task is usually left to the person who has the lowest seniority and the videotapes. Now we have computer-based training (CBT) too so that no one else from the company even has to be in the same room as the lowly new trainee. After all, the thinking goes, who knows if this new person is even going to last a month? Why waste company resources and executive time?

Training is rarely given the importance it should have. Sure, we have numerous hours of training programs, but I am not referring to either classroom or on-the-job training. I am not talking about formal safety training where you learn how to not set the plant on fire. I am not talking about orientation training where you learn about the kindly, bearded old man who founded the company back in 1910. I am not talking about first-day training where you learn how to wear your security badge and the location of the break room.

None of these types of training retain people, create loyalty, or outline expectations for the new worker. They definitely do not help with the performance or efficiency of the corporation. At most, it’s the equivalent of showing new employees where the life preservers are before saying, “sink or swim.” But most corporations think that because they have these types of training programs, their new workers should immediately become top performers.

There are two typical types of training in a corporation:

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